Contact information
Thank you for visiting SilverTrail. We are committed to providing helpful support and a reliable shopping experience. If you have questions about our products, orders, shipping, returns, refunds, or store policies, our team is ready to assist you.
Store Contact Details
Store Name: SilverTrail
Website: silvertrail.store
Address: 5333 Rue des Blaireaux, Québec, QC G1G 1K3, Canada
Phone: (888) 288-2106
Email: support@silvertrail.store
Customer Support
For the fastest assistance, please contact us by email. If your message is related to an order, please include your order number, full name, and the email address used at checkout.
Our team can assist with:
Product questions
Order status inquiries
Shipping information
Return and refund requests
Damaged, defective, or incorrect items
General store support
Support Hours
Monday to Friday: 9:00 AM – 5:00 PM
Saturday and Sunday: Closed
Messages received outside business hours will be reviewed as soon as possible during the next available business day.
Response Time
We aim to respond to customer inquiries as quickly as possible. Response times may vary during weekends, holidays, or high-volume periods.
To help us resolve your request faster, please provide complete and accurate information when contacting us.
Return and Refund Support
For return or refund requests, please email us at:
Please include your order number, reason for the request, and photos if the item arrived damaged, defective, or incorrect.