Shipping policy

At SilverTrail, we aim to provide a smooth and reliable shipping experience for every customer. We are pleased to offer free worldwide shipping on all orders.

1. Free Worldwide Shipping

SilverTrail provides free shipping to all destinations worldwide. There is no minimum order requirement for free shipping unless otherwise stated on our website.

2. Order Processing Time

Orders are typically processed within a reasonable timeframe after payment confirmation. Processing may take longer during holidays, promotional periods, high-volume seasons, or when additional order verification is required.

Once your order has been processed and shipped, you may receive tracking information by email if available.

3. Estimated Delivery Time

Our estimated delivery time is usually:

7–10 business days

Delivery time may vary depending on your location, shipping carrier, customs clearance, weather conditions, holidays, and local delivery services.

Please note that business days usually do not include weekends or public holidays.

4. International Shipping

We ship worldwide. International orders may be subject to customs inspections, import duties, taxes, or local fees depending on the destination country.

Any customs duties, import taxes, or local charges required by your country are the customer’s responsibility unless otherwise stated. SilverTrail is not responsible for delays caused by customs authorities or local import procedures.

5. Shipping Confirmation and Tracking

When tracking is available, we will provide tracking details by email. Tracking updates may take some time to appear after the shipment is first processed by the carrier.

If tracking information does not update immediately, please allow additional time for the shipping carrier to scan and update the package status.

6. Incorrect Shipping Information

Customers are responsible for entering complete and accurate shipping information at checkout. SilverTrail is not responsible for orders delayed, lost, or returned due to incorrect or incomplete addresses provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible at support@silvertrail.store. We will do our best to assist before the order is shipped.

7. Lost or Delayed Packages

If your package is significantly delayed or appears to be lost, please contact our support team. We will review the shipping details and work with you to find a suitable solution.

Please note that delivery delays may occur due to factors outside our control, including customs processing, carrier issues, severe weather, peak shipping periods, or local delivery disruptions.

8. Damaged Packages

If your item arrives damaged, please contact us as soon as possible with your order number and clear photos of the damaged product and packaging. We will review the issue and provide support according to our Return and Refund Policy.