Terms of service

Welcome to SilverTrail. These Terms of Service govern your use of our website, products, and services. By accessing or purchasing from silvertrail.store, you agree to the terms outlined below.

1. Overview

SilverTrail provides board games, puzzle games, educational toys, and related products for customers worldwide. Throughout this policy, the terms “we,” “us,” and “our” refer to SilverTrail. The terms “you” and “customer” refer to users, visitors, and buyers using our website.

By using our website, placing an order, or interacting with our services, you agree to comply with these Terms of Service.

2. Store Information

Store Name: SilverTrail
Website: silvertrail.store
Address: 5333 Rue des Blaireaux, Québec, QC G1G 1K3, Canada
Phone: (888) 288-2106
Email: support@silvertrail.store

3. Eligibility to Use Our Website

By using our website, you confirm that you are at least the age of majority in your place of residence, or that you are using the website under the supervision of a parent or legal guardian.

You agree not to use our website or products for any illegal, unauthorized, harmful, or fraudulent purpose.

4. Product Information

We make every effort to display product descriptions, images, prices, colors, sizes, and details as accurately as possible. However, slight differences may occur due to screen settings, lighting, manufacturing updates, or manual measurements.

SilverTrail does not guarantee that all product images or descriptions will be completely free from minor variations. Product availability may change without prior notice.

5. Pricing and Payments

All prices shown on our website are subject to change without notice. We reserve the right to modify or discontinue products at any time.

Payment must be completed at checkout before an order can be processed. By submitting payment information, you confirm that you are authorized to use the selected payment method.

6. Order Processing

After placing an order, you may receive an order confirmation email. This confirmation does not guarantee acceptance of the order. We reserve the right to cancel or refuse any order if there is an issue with product availability, payment verification, incorrect pricing, suspected fraud, or other reasonable concerns.

If your order is canceled after payment has been processed, we will issue a refund to your original payment method.

7. Shipping

SilverTrail offers free worldwide shipping. Estimated delivery time is typically 7–10 business days, depending on the destination, shipping carrier, customs processing, and local delivery conditions.

Shipping times are estimates and not guaranteed. Delays may occur due to customs, weather, holidays, high order volume, or carrier-related issues.

8. Returns and Refunds

Returns and refunds are handled according to our Return and Refund Policy. We offer free returns and refunds within 30 days for eligible items.

9. Customer Responsibilities

Customers are responsible for providing accurate order information, including full name, shipping address, phone number, and email address. SilverTrail is not responsible for delivery issues caused by incorrect or incomplete customer-provided information.

Customers should inspect their order upon arrival and contact us promptly if there is an issue.

10. Intellectual Property

All content on our website, including text, images, logos, graphics, product descriptions, layout, and design elements, is owned by or licensed to SilverTrail and may not be copied, reproduced, distributed, or used without permission.

11. Limitation of Liability

SilverTrail is not liable for indirect, incidental, special, or consequential damages resulting from the use of our website, products, or services.

Our liability is limited to the amount paid for the product or service related to the claim, to the maximum extent permitted by applicable law.

12. Changes to These Terms

We may update or modify these Terms of Service at any time. Any changes will be posted on this page. Continued use of our website after updates means you accept the revised terms.